E&A has introduced three new value-added services that are designed to help you lower the total cost of ownership (TCO) of your Infor10 Distribution Express (FACTS) system.

Network Express

Network Express is a proven approach to managing your FACTS computer system resources.

Network Express leverages the expertise of E&A hardware and network systems consultants to configure solutions that are specially suited to FACTS. From small, single-site solutions to large systems with hundreds of end users and dozens of remote offices, E&A can show you how to deploy cost-effective solutions that deliver the kind of performance you expect. Benefits of Network Express include:

• Right size your hardware systems to deliver the optimum performance at least cost
• Improve access to system resources and information across the enterprise
• Secure your most sensitive data
• Improve your odds of survivability in case the unexpected strikes (fire, flood, hurricane, theft etc.)

Improvement Express

Improvement Express is a proven approach to help your business get on the fast track to greater profitability.

Improvement Express will identify constraints or obstacles in your operating environment, allowing you to pinpoint new opportunities for operational improvement. E&A business consultants with years of FACTS and industry expertise will schedule half- and full-day onsite visits to review business processes and provide a 'current state' analysis to you. Benefits of Improvement Express include:

• Learn how you can sell more effectively without significant new investments in human capital
• Minimize your inventory investment while you maximize service to customers
• Implement pricing strategies that help protect margins and build profits
• Align FACTS with your current business environment for maximum efficiency
• Minimize project risk while you implement new productivity-enhancing technologies
• Ensure that solutions are delivered on time

Update Express

Update Expressis a proven approach to keep your FACTS system current with the latest supplemental or interim releases prescribed by Infor.

Update Express offers you, the end user a wide variety of software fixes and enhancements while increasing feature/functionality. And with the new FACTS architecture, E&A can install these important integrations, patches and bug fixes swiftly and economically. Benefits of Update Express include:

• Lower the cost and complexity of your next major upgrade
• Improve employee satisfaction by reducing support issues
• Fine-tune your FACTS system for peak performance
• Take advantage of new FACTS feature/functionality and add on modules as soon as possible
• Expedites the resolution to problems when reported to Infor

The Express services are part of E&A's Continuous Improvement initiative, a proven approach to optimizing your FACTS business system.

To get started with Network Express and Update Express, contact Paul Morrow at (305) 822-5353 extension 351. For Improvement Express, call George Young at (410) 766-6076 extension 342 to discuss your specific needs.

Did you know that notes in Infor10 Distribution Express (FACTS) can be segregated into categories for better organization, easier retrieval and inquiry? Security can also be applied to note categories to provide greater control over who can create, edit, view and delete the notes within the category.

A good example is customer notes. Categories could be established for General customer notes, Sales Related customer notes, Collection customer notes, Delivery Instruction customer notes, etc. Security could then be applied to Sales Related and Collection notes for instance, so that only certain people in the organization could view those categories of notes. Another subset of users could be assigned the ability to add, edit or delete those same categories of notes.

The first step in setting up note categories is to establish one or more note administrators. This is controlled in the SM Security System/User FM. Make sure the box for “Notes” is checked on the Security tab under Administrator Privileges.

This will permit this user to administer note functions from any notes screen in FACTS. Probably only a limited number of users should have this privilege.

Next, go to the Notes function where you want to create the categories. In this example, Customer notes can be accessed from a variety of programs that maintain or inquire on Customer related records such as Customer F/M or Customer Inquiry.

To view the full article, visit the E&A Forum at www.earnestassoc.com/forum.

The Role of Inside Sales Using Infor10 Distribution Express (FACTS) webcast was recorded Nov. 2, 2011, presented by Krista Karle of Infor and Ralph Wallace of Sequoia Group.

We are often asked by our customers “How am I sure that I am getting the most out of my software investment?” This is the first of several presentations which attempt to answer that question. In this segment, the role of inside sales is discussed in depth ensuring that you are leveraging all the tools available to make you more efficient and provide better customer service.

Here are some of the topics covered:

• Understanding the importance of the Customer Experience
• Mastering the order entry environment to provide quicker answers
• Using RM to prioritize and guide your processes for more efficient work flow

Click here to view the webcast recording 

NOTE: The WebEx Player is required to view the recording. Click here to download the WebEx .WRF player.

The Role of Operations Using Infor10 Distribution Express (FACTS) webcast was recorded Nov.15, 2011, presented by Krista Karle of Infor and Ralph Wallace of Sequoia Group.

We are often asked by our customers "How am I sure that I am getting the most out of my software investment"? In this segment, we examine the role of warehouse operations to ensure you are leveraging all the tools available to manage the warehouse environment for the most efficient operation and to deliver the best customer service levels.

Here are some of the topics covered:

• The importance of warehouse bin layout for quick location of product
• Planning the Pick Path for efficient order fulfillment
• Using Warehouse Management to fully automate the warehouse and eliminate errors

Click here to view the webcast recording 

NOTE: The WebEx Player is required to view the recording. Click here to download the WebEx .WRF player.