Testimonials

The reason we chose Infor10 Distribution Business (SX.enterprise) was because we were comfortable with E&A. In fact, we thought to ourselves, ‘Any of the software packages from the three finalists we selected will probably work for us.’ But even though E&A was not the cheapest option, we felt that E&A had a much better understanding of Summers.

E&A was willing to spend the time to work with us. As a result, we were more comfortable with E&A and the support they were going to give us than we were with the others who were merely trying to sell us.

When we went live, we didn't have any major hiccups.  Support has been good. When we contact the E&A help desk a representative will get back to us very quickly.

Infor10 Distribution Express (FACTS) has proven to be a nice fit. FACTS handles everything for us from sales orders to purchasing, inventory and accounting. Our salespeople have the pricing information available to them at the time they take the order.  We have the convenience of seeing what’s on hand, what’s available, if items are on backorder or if there is more material on the way.

Suggested Purchase Orders has been a nice feature. We can view reordering reports that show us precisely when the time is right to place an order; for example, when we have reached a buying target with a specific supplier. Infor10 Distribution Express recalculates turns on a monthly basis.  We use the information to break our inventory out into different classes with one being the most turns, thirteen the fewest turns or dead stock, and everything else in between. We analyze the data to make decisions about what we want to stock going forward.

We have over 500 suppliers but a core group of 80 to 100 suppliers comprise 80% of our business volume. Using historical data from Infor10 Distribution Express, we can talk to our vendors from a position of strength.  We can say, ‘We’re moving a lot of your inventory.  Let’s talk about how you can support us through a new incentive program or by offering us additional rebates’.  With Infor10 Distribution Express, we have a tool we can use to gain leverage with our suppliers.

We expect superior service because that’s what we provide to our own customers, and we feel that E&A has provided just that kind of service to us.

Before, it might have taken days to get a response from our previous software reseller; meanwhile, important work that needed to get done was postponed. It’s not like that with E&A. If I contact E&A’s TakeStock support line, I don’t dare leave my desk to get a cup of coffee because someone at the help desk will be immediately trying to get in touch with me. That’s how quickly I get a response! And the solution to my problem is provided that much faster.

We love E&A University! We upgrade TakeStock every two years and it’s an absolutely seamless experience because we can learn what’s new through E&A University. We’ll use the projector in our classroom to setup a lunch-and-learn session whenever a live class that we want to take is scheduled. It’s the perfect training tool for our inside sales people. And when a new hire needs to get up to speed quickly, we can use the recorded sessions: the employee can watch the video, go through the basic steps and get the mechanics down; then we’ll progress to a live setting.

I think that E&A’s support is more than 150 percent better than the competition!

Pro BI is absolutely the best investment we've made in a long, long time.

Using E&A in a full service capacity was a smart decision for us. In the end, we entered orders and invoiced on the first day without any interruption to our business. 

Infor10 Distribution Business (SX.enterprise) helps us to be more efficient. We can enter orders faster and get information to our customers faster. Getting more sales with the same number of people helps us to remain competitive and profitable.

The amount of work that we have been able to do with Infor ERP TakeStock has translated into a tremendous increase in our efficiency. There's no question about that.

Jennifer and Carl created a custom-written quote system for us based on TakeStock's Internet InterLink module. It was unbelievable how fast they put it together and how well it works! We'd have to employ at least two full time data entry people to enter all that stuff into TakeStock. Meanwhile, our sales force benefits from gaining access to self-service tools, enabling them to get all the current pricing and product information they need without phoning in for assistance.

We love the security of having snapshots of our system taken throughout the day and sending these backups offsite for retrieval whenever we might need them. And if anything unusual occurs, E&A's managed services group is immediately calling on the phone or sending an email to alert us about any potential ramifications and how we might deal with them.

The answer when I call E&A about an issue or to discuss a possible upgrade is always 'Yes, that can be done'. E&A is the most responsive business partner we have.

E&A has been very supportive. The addition of warehouse management to our Infor10 Distribution Express (FACTS) system has had a very positive ripple effect, allowing us to optimize our operations and provide improved service to our customers. 

We are confident that E&A and Infor10 Distribution Express will help enable us to achieve our growth targets over the next five years.

Sometimes change is difficult for people but we made the transition to Infor10 Distribution Express (FACTS) very smoothly. We went to E&A's office in Greensboro for classroom training and it went exceptionally well. We learned how to use Infor Distribution Business to get far more useful information to effectively manage our business than we had ever been able to before. 

E&A University has been a great tool and will definitely be something we continue to use. When we have brought new people on, we have sent them through the classes so they can gain in-depth experience with the system. 

All of our upgrades went very smoothly. We had quite a few modifications over the years - some with sales orders, pick tickets, booking commissions reports, and so on - but I don't ever remember a time when we upgraded and had a problem with our modifications or any other significant issue.

Before, we had a 24 to 48 hours shipping turnaround time. Now, we're down to less than 24 hours with most orders going out the same day. When you're pushing 100 to 150 orders every day, that's a lot of paperwork and UPS packages - and we're talking from 2 to 100 line item orders! It's been a major accomplishment for us to successfully streamline our processes. I believe the changes are putting us above the competition.

E&A has helped us look at our processes and apply technology to reduce paperwork, improve inventory accuracy and raise our performance standards.

Our employees can respond to customer's questions in realtime. For instance, we can check on-hand quantities and calculate the total price of the order, including discounts and shipping costs, while the customer is on the line.

Our backlog at the end of the day has dissipated. Time spent with month-end closing and other tasks has been reduced dramatically, with fewer errors and lockups than before. 

Infor ERP TakeStock has empowered us to take control of our business and achieve greater levels of success.

The people behind the system are very important. We were confident that E&A would be there for us after the sale was made. 

We like that E&A values our business and provides us with individualized attention. The combination of local support services and a nationally-recognized, premium software product has proven to be ideal for us.

We worked with E&A to make decisions about how Infor10 Distribution Business (SX.enterprise) would be adapted to our unique business needs. Fortunately, E&A had developed a road map that detailed everything we needed to do to get setup properly. We simply followed along the check list!

We found that E&A's experience working with other distributors was helpful in implementing the business processes that were best suited for our company. Overall it was a very smooth process.

With Infor10 Distribution Business we're able to enter a higher volume of orders in a shorter period of time. Our sales associates can use Infor10 Distribution Business to link to the account's past purchase history and use that information to help the customer make an intelligent buying decision; whereas before we would have to physically step away from the phone to retrieve that information from a file cabinet. The hours we have saved are significant.

The team at E&A is exceptional. E&A is like a partner in our business whom we can trust to help keep Infor10 Distribution Express (FACTS) up and running, even on a weekend. 

The professionalism of your staff, your communication strategies and the value-added services you offer help to give our company a competitive edge in running our business.

Although we've had a 40% increase in users, today I spend only about 20% of my time on IT issues which is considerably less than before.

E&A is a single site response center. Our end users don't have to be technical experts. If we experience a problem, E&A is able to remotely connect and resolve issues quickly and with much less cost than having a local technician travel onsite. We've got access to a secure, offsite backup that can be restored within hours to the exact point in time we want to return. E&A can login and perform diagnostic work, setup new users, or do most anything else we need to do without being onsite.

E&A allows us to make better use of our time. We can focus our energies on growing the company. We are extremely pleased.

Infor10 Distribution Business (SX.enterprise) provides the information we need to manage a successful business. We have a high degree of confidence that our inventory numbers are accurate and that we can surpass our customer's expectations. We can accomplish all this and handle surges in business with fewer employees because we are able to get more work done than possible before.

Service is our competitive advantage and we believe E&A has helped us build that advantage. 

We used to shut down the plant and spend up to three days every year doing a complete inventory. Today, we use bar code scanners to cycle count which we do religiously. As a consequence of the robust inventory management processes we have in place, our accounting firm has agreed that we can simply eliminate the task of counting the finished products and keep the plant open for production year round.

The bottom line is that with Infor10 Distribution Business (SX.enterprise) we're carrying fewer dollars in finished goods even as we continue to improve customer satisfaction. We couldn't have done this on our own. 

Infor ERP TakeStock makes it easy for us to find information and provide the best service possible while reducing our overall investment in inventory. We can probably serve twelve customers in about the same amount of time it used to take to look up a price for one. 

Anybody can sell a system but supporting it the way E&A does is pretty impressive. I'd like to recommend E&A to every tile distributor I know.

E&A's signature capture solution has helped us significantly decrease payment disputes and collection days. The technology helps increase our level of professionalism and the perception of value amongst our customers.

The Webex training eased the task of end users. We could pull five from one location, five from another, and so on. The training succeeded in helping everyone see first-hand the advantages of the new system and how to get the most out of it.

e-wms is a great tool. Our customers know that we can deliver on our promise to accurately pick and ship their orders quickly for delivery the next business day. That’s what gives us a competitive advantage.

Our physical inventory is approaching 100 percent accuracy. I’m very proud of the fact that after three years with e-wms we were able to do away with the physical inventory. Before, we would have to close the plant down for two business days plus the weekend to do an annual physical inventory which is costly to the business. Now, we don’t lose sales anymore because we are closed for inventory. We can use the e-wms cycle counting feature to count the whole building twice per year while we carry on with business as usual. And the more we cycle count, the more we can discover where the few mistakes might be occurring and how to prevent them from happening again in the future.

We don’t print orders or pick tickets. Everything is done using hand-held scanners which virtually eliminates errors. At the same time, we have implemented a zone picking strategy which greatly increases productivity because our people can become more familiar with the inventories in the respective zones.

We’ve made strides towards achieving greater utilization of our people. We have setup different sets of standards for the worker’s zone assignments. With the insights gained from e-wms, we can strategically move our people around and get the maximum return from our labor dollars.

Having confidence in the company that is supporting your software system is very important. E&A has done an outstanding job in response time, problem solving, and in providing courteous and professional service.

Infor ERP TakeStock is a user-friendly program that has made a world of difference for us. We were pleasantly surprised at how quickly our employees were able to begin using the system to do more work that before with less effort. In fact, we came in below estimate for training and chose to use more of our time with E&A for higher-value consulting services.

The staff at E&A seems well versed in understanding our business model, treating us as if we are the 'only' client they have. We feel secure knowing that E&A holds our best interests at hand.

It's important to invest in your operations. We knew that Infor10 Distribution Business (SX.enterprise) could help us measurably improve our performance, but it was also very important for us to work with a local company. E&A understood our industry and could serve as a single source for hardware, software and implementation services. 

E&A's technical resources provided us with a kind of insurance policy as we went through the process of implementing the new system. With Infor10 Distribution Business, we gained quick access to information we needed to help us maintain our competitive position. Infor Distribution Enterprise has allowed our managers to move our company's performance up to the next level.

We wanted to streamline our business processes so that we could spend more time doing things that might help grow the company. E&A allowed us to do that.

The best thing that Infor10 Distribution Business (SX.enterprise) has done is to help control our inventory. Our inventory is accurate, up-to-date and timely. We can identify dead products earlier and reallocate our dollars to fast-moving items. With Infor10 Distribution Business, we are able to continuously evaluate our inventory mix so that we carry the most in-demand and profitable products in the right quantities.

Fifty percent of the solution is software and fifty percent is people. Day in and day out, E&A has stood behind its solution. Infor10 Distribution Business is a robust software but with E&A's guidance it has been very easy for us to use.