We’ve had such a great relationship with everyone at E&A who have simply done a fantastic job of taking care of our information technology needs. We need that support and that’s the value that E&A brings to us. They’re looking out for our best interests. They’re a part of us.
We’ve gotten better, quicker and faster doing the same jobs as before. Our FACTS system is key. We feel that it’s important to stay up to date, so we budget for technology upgrades to occur every single year. We feel that strong about it!
We use FACTS to track of what our customers have purchased in the past and to better predict what we need to keep in stock to satisfy future demand. The beautiful part about our system is that we can service our customers from whichever warehouse makes the most business sense. For example, if a customer calls from Indiana, we don’t have to choose between Chicago or Cincinnati. We can process the order from any site because we can view the available stock quantities at all four of our warehouses. We can take the order and send a pick ticket to print out at the warehouse that is located closest to the customer and/or has the items they need. Our customers really love that flexibility!
Pro Decisions makes information readily available to us, even for our ‘non-computer’ people. Computer consultants call it ‘data mining’ but we prefer to think of it as ‘hunting for cash’. That’s because we want to find the inventory that is not working for us and replace it with inventory that turns faster and produces greater profit. With Pro Decisions, we did in fact succeed in finding the cash sitting in our inventory. We converted the inventory to cash and opened up another branch location.
That’s why I’m putting as much as we can that makes sense into FACTS and E&A. Information technology allows our company to grow because we can grow our cash. Growth gives us more profit; and on we go.