Testimonials

The reason we chose Infor Distribution SX.enterprise was because we were comfortable with E&A. In fact, we thought to ourselves, ‘Any of the software packages from the three finalists we selected will probably work for us.’ But even though E&A was not the cheapest option, we felt that E&A had a much better understanding of Summers.

E&A was willing to spend the time to work with us. As a result, we were more comfortable with E&A and the support they were going to give us than we were with the others who were merely trying to sell us.

When we went live, we didn't have any major hiccups.  Support has been good. When we contact the E&A help desk a representative will get back to us very quickly.

We expect superior service because that’s what we provide to our own customers, and we feel that E&A has provided just that kind of service to us.

Before, it might have taken days to get a response from our previous software reseller; meanwhile, important work that needed to get done was postponed. It’s not like that with E&A. If I contact E&A’s TakeStock support line, I don’t dare leave my desk to get a cup of coffee because someone at the help desk will be immediately trying to get in touch with me. That’s how quickly I get a response! And the solution to my problem is provided that much faster.

We love E&A University! We upgrade TakeStock every two years and it’s an absolutely seamless experience because we can learn what’s new through E&A University. We’ll use the projector in our classroom to setup a lunch-and-learn session whenever a live class that we want to take is scheduled. It’s the perfect training tool for our inside sales people. And when a new hire needs to get up to speed quickly, we can use the recorded sessions: the employee can watch the video, go through the basic steps and get the mechanics down; then we’ll progress to a live setting.

I think that E&A’s support is more than 150 percent better than the competition!

Pro BI is absolutely the best investment we've made in a long, long time.

Some computer companies have knowledge in certain areas but do not have the depth of understanding that E&A has. We pay E&A for its demonstrated ability to do the job right. We are very, very happy with the FACTS product and the support we get from E&A.

We use the VISUAL Scheduler to create our schedule. We then use a custom program we developed to group like tooling jobs together. We can run these jobs back-to-back-to-back. This saves us the expense and downtime that comes with frequently changing out dies for different jobs. That’s one of the great things about VISUAL. It is very simple to customize as the need arises.

E&A's Gary Ussery is great to work with. Gary has a comprehensive knowledge of VISUAL. All you need to do is tell Gary what you want the end result to be and he can handle the rest. Gary is there whenever we need him.

Using E&A in a full service capacity was a smart decision for us. In the end, we entered orders and invoiced on the first day without any interruption to our business. 

Infor Distribution SX.enterprise helps us to be more efficient. We can enter orders faster and get information to our customers faster. Getting more sales with the same number of people helps us to remain competitive and profitable.

We’ve had such a great relationship with everyone at E&A who have simply done a fantastic job of taking care of our information technology needs.  We need that support and that’s the value that E&A brings to us.  They’re looking out for our best interests.  They’re a part of us.

We’ve gotten better, quicker and faster doing the same jobs as before.  Our FACTS system is key.  We feel that it’s important to stay up to date, so we budget for technology upgrades to occur every single year. We feel that strong about it!

We use FACTS to track of what our customers have purchased in the past and to better predict what we need to keep in stock to satisfy future demand. The beautiful part about our system is that we can service our customers from whichever warehouse makes the most business sense.  For example, if a customer calls from Indiana, we don’t have to choose between Chicago or Cincinnati.  We can process the order from any site because we can view the available stock quantities at all four of our warehouses.  We can take the order and send a pick ticket to print out at the warehouse that is located closest to the customer and/or has the items they need.  Our customers really love that flexibility!

Pro Decisions makes information readily available to us, even for our ‘non-computer’ people. Computer consultants call it ‘data mining’ but we prefer to think of it as ‘hunting for cash’.  That’s because we want to find the inventory that is not working for us and replace it with inventory that turns faster and produces greater profit. With Pro Decisions, we did in fact succeed in finding the cash sitting in our inventory.  We converted the inventory to cash and opened up another branch location.

That’s why I’m putting as much as we can that makes sense into FACTS and E&A. Information technology allows our company to grow because we can grow our cash.  Growth gives us more profit; and on we go.

Our database server crashed early on Friday afternoon. We had a new server installed at our location because we were having sporadic problems with the one that had crashed.

E&A's Terry Dixon and Adam Team worked with me until 9:30 PM Friday to get Thursday's backup installed on the new server.  After I was able to massage the old server back to life long enough to retrieve the after image backup from it and transfer it to a removable hard drive, Terry and Adam spent hours on Saturday and Sunday rolling the database forward, testing and completing the server renaming process despite other personal obligations. In the end, we did not lose a thing and it was business as usual on Monday.

I have not witnessed such a skilled, dedicated and professional team since my days in the U.S. Army’s Strategic Communications Command.

Infor Distribution FACTS has proven to be a nice fit. FACTS handles everything for us from sales orders to purchasing, inventory and accounting. Our salespeople have the pricing information available to them at the time they take the order.  We have the convenience of seeing what’s on hand, what’s available, if items are on backorder or if there is more material on the way.

Suggested Purchase Orders has been a nice feature. We can view reordering reports that show us precisely when the time is right to place an order; for example, when we have reached a buying target with a specific supplier. Infor Distribution FACTS recalculates turns on a monthly basis.  We use the information to break our inventory out into different classes with one being the most turns, thirteen the fewest turns or dead stock, and everything else in between. We analyze the data to make decisions about what we want to stock going forward.

We have over 500 suppliers but a core group of 80 to 100 suppliers comprise 80% of our business volume. Using historical data from Infor Distribution FACTS, we can talk to our vendors from a position of strength.  We can say, ‘We’re moving a lot of your inventory.  Let’s talk about how you can support us through a new incentive program or by offering us additional rebates’.  With Infor Distribution FACTS, we have a tool we can use to gain leverage with our suppliers.

The amount of work that we have been able to do with Infor ERP TakeStock has translated into a tremendous increase in our efficiency. There's no question about that.

Jennifer and Carl created a custom-written quote system for us based on TakeStock's Internet InterLink module. It was unbelievable how fast they put it together and how well it works! We'd have to employ at least two full time data entry people to enter all that stuff into TakeStock. Meanwhile, our sales force benefits from gaining access to self-service tools, enabling them to get all the current pricing and product information they need without phoning in for assistance.

We love the security of having snapshots of our system taken throughout the day and sending these backups offsite for retrieval whenever we might need them. And if anything unusual occurs, E&A's managed services group is immediately calling on the phone or sending an email to alert us about any potential ramifications and how we might deal with them.

The answer when I call E&A about an issue or to discuss a possible upgrade is always 'Yes, that can be done'. E&A is the most responsive business partner we have.

The people behind the system are very important. We were confident that E&A would be there for us after the sale was made. 

We like that E&A values our business and provides us with individualized attention. The combination of local support services and a nationally-recognized, premium software product has proven to be ideal for us.

We worked with E&A to make decisions about how Infor Distribution SX.enterprise would be adapted to our unique business needs. Fortunately, E&A had developed a road map that detailed everything we needed to do to get setup properly. We simply followed along the check list!

We found that E&A's experience working with other distributors was helpful in implementing the business processes that were best suited for our company. Overall it was a very smooth process.

With Infor Distribution SX.e we're able to enter a higher volume of orders in a shorter period of time. Our sales associates can use Infor Distribution SX.e to link to the account's past purchase history and use that information to help the customer make an intelligent buying decision; whereas before we would have to physically step away from the phone to retrieve that information from a file cabinet. The hours we have saved are significant.

E&A has helped us look at our processes and apply technology to reduce paperwork, improve inventory accuracy and raise our performance standards.

Our employees can respond to customer's questions in realtime. For instance, we can check on-hand quantities and calculate the total price of the order, including discounts and shipping costs, while the customer is on the line.

Our backlog at the end of the day has dissipated. Time spent with month-end closing and other tasks has been reduced dramatically, with fewer errors and lockups than before. 

Infor ERP TakeStock has empowered us to take control of our business and achieve greater levels of success.

E&A has been very supportive. The addition of warehouse management to our Infor Distribution FACTS system has had a very positive ripple effect, allowing us to optimize our operations and provide improved service to our customers. 

We are confident that E&A and Infor Distribution FACTS will help enable us to achieve our growth targets over the next five years.

Infor Distribution SX.enterprise provides the information we need to manage a successful business. We have a high degree of confidence that our inventory numbers are accurate and that we can surpass our customer's expectations. We can accomplish all this and handle surges in business with fewer employees because we are able to get more work done than possible before.

Service is our competitive advantage and we believe E&A has helped us build that advantage. 

We used to shut down the plant and spend up to three days every year doing a complete inventory. Today, we use bar code scanners to cycle count which we do religiously. As a consequence of the robust inventory management processes we have in place, our accounting firm has agreed that we can simply eliminate the task of counting the finished products and keep the plant open for production year round.

The bottom line is that with Infor Distribution SX.enterprise we're carrying fewer dollars in finished goods even as we continue to improve customer satisfaction. We couldn't have done this on our own. 

Sometimes change is difficult for people but we made the transition to Infor Distribution FACTS very smoothly. We went to E&A's office in Greensboro for classroom training and it went exceptionally well. We learned how to use Infor Distribution FACTS to get far more useful information to effectively manage our business than we had ever been able to before. 

E&A University has been a great tool and will definitely be something we continue to use. When we have brought new people on, we have sent them through the classes so they can gain in-depth experience with the system. 

All of our upgrades went very smoothly. We had quite a few modifications over the years - some with sales orders, pick tickets, booking commissions reports, and so on - but I don't ever remember a time when we upgraded and had a problem with our modifications or any other significant issue.

Before, we had a 24 to 48 hours shipping turnaround time. Now, we're down to less than 24 hours with most orders going out the same day. When you're pushing 100 to 150 orders every day, that's a lot of paperwork and UPS packages - and we're talking from 2 to 100 line item orders! It's been a major accomplishment for us to successfully streamline our processes. I believe the changes are putting us above the competition.

Although we've had a 40% increase in users, today I spend only about 20% of my time on IT issues which is considerably less than before.

E&A is a single site response center. Our end users don't have to be technical experts. If we experience a problem, E&A is able to remotely connect and resolve issues quickly and with much less cost than having a local technician travel onsite. We've got access to a secure, offsite backup that can be restored within hours to the exact point in time we want to return. E&A can login and perform diagnostic work, setup new users, or do most anything else we need to do without being onsite.

E&A allows us to make better use of our time. We can focus our energies on growing the company. We are extremely pleased.

Infor ERP TakeStock makes it easy for us to find information and provide the best service possible while reducing our overall investment in inventory. We can probably serve twelve customers in about the same amount of time it used to take to look up a price for one. 

Anybody can sell a system but supporting it the way E&A does is pretty impressive. I'd like to recommend E&A to every tile distributor I know.

The team at E&A is exceptional. E&A is like a partner in our business whom we can trust to help keep Infor Distribution FACTS up and running, even on a weekend. 

The professionalism of your staff, your communication strategies and the value-added services you offer help to give our company a competitive edge in running our business.

It's important to invest in your operations. We knew that Infor Distribution SX.enterprise could help us measurably improve our performance, but it was also very important for us to work with a local company. E&A understood our industry and could serve as a single source for hardware, software and implementation services. 

E&A's technical resources provided us with a kind of insurance policy as we went through the process of implementing the new system. With Infor Distribution SX.e, we gained quick access to information we needed to help us maintain our competitive position. Infor Distribution SX.e has allowed our managers to move our company's performance up to the next level.