Infor10 Distribution Express (FACTS) has proven to be a nice fit. FACTS handles everything for us from sales orders to purchasing, inventory and accounting. Our salespeople have the pricing information available to them at the time they take the order.  We have the convenience of seeing what’s on hand, what’s available, if items are on backorder or if there is more material on the way.

Suggested Purchase Orders has been a nice feature. We can view reordering reports that show us precisely when the time is right to place an order; for example, when we have reached a buying target with a specific supplier. Infor10 Distribution Express recalculates turns on a monthly basis.  We use the information to break our inventory out into different classes with one being the most turns, thirteen the fewest turns or dead stock, and everything else in between. We analyze the data to make decisions about what we want to stock going forward.

We have over 500 suppliers but a core group of 80 to 100 suppliers comprise 80% of our business volume. Using historical data from Infor10 Distribution Express, we can talk to our vendors from a position of strength.  We can say, ‘We’re moving a lot of your inventory.  Let’s talk about how you can support us through a new incentive program or by offering us additional rebates’.  With Infor10 Distribution Express, we have a tool we can use to gain leverage with our suppliers.

E&A has been very supportive. The addition of warehouse management to our Infor10 Distribution Express (FACTS) system has had a very positive ripple effect, allowing us to optimize our operations and provide improved service to our customers. 

We are confident that E&A and Infor10 Distribution Express will help enable us to achieve our growth targets over the next five years.

Sometimes change is difficult for people but we made the transition to Infor10 Distribution Express (FACTS) very smoothly. We went to E&A's office in Greensboro for classroom training and it went exceptionally well. We learned how to use Infor Distribution Business to get far more useful information to effectively manage our business than we had ever been able to before. 

E&A University has been a great tool and will definitely be something we continue to use. When we have brought new people on, we have sent them through the classes so they can gain in-depth experience with the system. 

All of our upgrades went very smoothly. We had quite a few modifications over the years - some with sales orders, pick tickets, booking commissions reports, and so on - but I don't ever remember a time when we upgraded and had a problem with our modifications or any other significant issue.

Before, we had a 24 to 48 hours shipping turnaround time. Now, we're down to less than 24 hours with most orders going out the same day. When you're pushing 100 to 150 orders every day, that's a lot of paperwork and UPS packages - and we're talking from 2 to 100 line item orders! It's been a major accomplishment for us to successfully streamline our processes. I believe the changes are putting us above the competition.

The team at E&A is exceptional. E&A is like a partner in our business whom we can trust to help keep Infor10 Distribution Express (FACTS) up and running, even on a weekend. 

The professionalism of your staff, your communication strategies and the value-added services you offer help to give our company a competitive edge in running our business.

E&A's signature capture solution has helped us significantly decrease payment disputes and collection days. The technology helps increase our level of professionalism and the perception of value amongst our customers.

The Webex training eased the task of end users. We could pull five from one location, five from another, and so on. The training succeeded in helping everyone see first-hand the advantages of the new system and how to get the most out of it.

e-wms is a great tool. Our customers know that we can deliver on our promise to accurately pick and ship their orders quickly for delivery the next business day. That’s what gives us a competitive advantage.

Our physical inventory is approaching 100 percent accuracy. I’m very proud of the fact that after three years with e-wms we were able to do away with the physical inventory. Before, we would have to close the plant down for two business days plus the weekend to do an annual physical inventory which is costly to the business. Now, we don’t lose sales anymore because we are closed for inventory. We can use the e-wms cycle counting feature to count the whole building twice per year while we carry on with business as usual. And the more we cycle count, the more we can discover where the few mistakes might be occurring and how to prevent them from happening again in the future.

We don’t print orders or pick tickets. Everything is done using hand-held scanners which virtually eliminates errors. At the same time, we have implemented a zone picking strategy which greatly increases productivity because our people can become more familiar with the inventories in the respective zones.

We’ve made strides towards achieving greater utilization of our people. We have setup different sets of standards for the worker’s zone assignments. With the insights gained from e-wms, we can strategically move our people around and get the maximum return from our labor dollars.

On the whole, E&A is a great company to do business with. I really feel that we are good business partners. 

E&A has very knowledgeable and friendly staff across the board. For example, Josh Fake has a knack for being able to think outside the box and get things accomplished. 

It gives me peace of mind knowing that I have E&A on my team.

We have been able to do much more with the same resource level as before. Since implementing Infor10 Distribution Express (FACTS), we have increased our business more than five fold while avoiding the expense of hiring additional personnel.

E&A University has been a good platform for us because we can train at our own pace. The instructors know the product inside and out, showing us how to use the software as a tool to solve our unique business needs. For example, our customer service representatives learned how to locate parts in the warehouse with the fewest keystrokes possible and how to format their screen displays to better suit their individual roles within the company.

We have a great relationship with the people who are providing remote support. We can call E&A’s Help Desk to get support from people who understand both the distribution business and the software application. 

The bottom line is that Infor10 Distribution Express is a user-friendly solution that our employees can use to efficiently deliver great service, which is key to our success.

We knew that E&A had the local people and the depth of resources to help make our project a success. The help desk has been very helpful. If there are things we're not sure about, we can call E&A to get the answers we need.

Infor10 Distribution Express (FACTS) is a tried and true system that has integrated all the key aspects of our business. We never skipped a beat!

Infor10 Distribution Express (FACTS) provides us with realtime information that we rely upon to better manage our inventory, including the use of the cycle counting system to maintain greater accuracy. With Infor10 Distribution Express, we conduct only one physical inventory per year but we have achieved a discepancy level of less than one tenth of one percent. 

We have stayed with E&A because of the quality of the individuals who have been assigned to resolve our issues and help us grow. E&A simply went over and beyond what we might have expected and helped make our project a success.

We were impressed with everyone we met at E&A. Our ability to manage our inventory is 300 percent better than before. Infor10 Distribution Express (FACTS) allows us to acquire materials more quickly and to stay on top of our inventory. The bottom line is that we lose fewer sales because we can maintain accurate inventories.

With Infor10 Distribution Express we can do a lot more work in less time. And that provides us with a competitive advantage.

With Infor10 Distribution Express (FACTS), we have found that we can automate more of our business processes which in turn has helped us become more competitive. Sometimes we take our Infor10 Distribution Express system for granted because it has been so reliable and stable. We also have a very stable and reliable partner with E&A.

When we added e-commerce, our sales surged but we didn't find it necessary to add a single person to handle the extra volume. E-commerce has opened new doors, helping us sell more niche products and expand our reach across the country. Suddenly, new customers who know what they want to buy are finding us and placing orders unassisted on our web site 24/7/365. It’s great to be able to walk into the office in the morning and have orders waiting for us to be processed!

There are some people who you’d never think would take advantage of online ordering but actually love it, such as the guy who works in the press room, because he can order exactly what he needs at a time that fits into his busy schedule. Order entry errors from web orders have been virtually eliminated, and the availability of MSDS sheets online reduces administrative burden on our staff. All of this saves us a substantial amount of time and money.

It’s been very valuable to have access to E&A’s user group. We talk to other people who are doing what we’re doing and learn from guest speakers who offer industry expertise. We get a great response from E&A for all of our software and hardware support issues. The E&A staff has done a good job for us.

We are very pleased with Infor10 Distribution Express (FACTS) software and with E&A. I think the people at E&A are outstanding.

E&A has helped us solve many of the critical issues we face in our daily operations.

Generating quotes used to be difficult for our salespeople because the information they needed was not readily accessible, but with Infor10 Distribution Express (FACTS) we have shared access to the database. We can view relevant information about customers, materials, jobs, quarries and so on. This has not only made the quoting process much easier but it also allows us to attach quotes to sales ordeers which in turn provides information to everyone else down the line. 

The graphical capabilities available with UnForm allows us to display logos for both Aggtrans and The Stone Store onto our forms. This helps us build name recognition and promote our brands.

It's been a major benefit to have it all tie together.

Keeping the correct amount of seasonal inventory is always a challenge. Using the Infor10 Distribution Express (FACTS) replenishment system, the buyers at Paxton Company are equipped with the information they need to make sure that the right materials are available at the right time. 

We have set up buying targets in Infor10 Distribution Express and use the suggested purchase order method in the majority of our buying decisions. We also use the software to alert us to stock outs and unusually high sales conditions which are key to helping us adapt to the ever-changing preferences of our customers.

We've got to be forward thinking. The industry is very competitive and we've got to use technology to stay ahead of the curve. Infor10 Distribution Express (FACTS) fit our needs, and with E&A nearby we felt confident that we would get the support needed to make it all work. 

With Infor10 Distribution Express we can identify and keep the hot items in stock and cut back on the slow moving items. Infor10 Distribution Express gives us the confidence that we'll have the products in stock that our customers want most. Infor10 Distribution Express helps us meet fast time frames and turn around jobs quickly while keeping our overhead costs low.

We have been working with E&A since 1993. E&A has handled our computer support, program support and equipment needs in a highly professional manner. E&A will go the extra mile to keep our system up and running.

We have an excellent working relationship with E&A personnel and have enjoyed working with each person we have come in contact with. We highly value their opinions, suggestions and our working relationship.

We have worked with E&A for a decade. E&A has supported us through two successful upgrades of Infor10 Distribution Express (FACTS) to the latest version.

E&A's account managers have provided us with a lot of guidance and the support people have been very responsive to us as well. We have been impressed with E&A's dedication to resolving any issues that may arise and helping us get the most from our technology investment.

In an automated world, it's nice to know there are people who care. E&A has gone above and beyond. I would rate the service we received from E&A an 'A plus'. 

I wouldn't hesitate to recommend E&A to anyone.

Through thick and thin, E&A has always come through with solutions to our technical, and not-so-technical, problems. It has been great to work with such a dedicated group of professionals.

Thanks for making it easier for us to focus on our business; and not our computer problems.