The reason we chose Infor Distribution SX.enterprise was because we were comfortable with E&A. In fact, we thought to ourselves, ‘Any of the software packages from the three finalists we selected will probably work for us.’ But even though E&A was not the cheapest option, we felt that E&A had a much better understanding of Summers.
E&A was willing to spend the time to work with us. As a result, we were more comfortable with E&A and the support they were going to give us than we were with the others who were merely trying to sell us.
When we went live, we didn't have any major hiccups. Support has been good. When we contact the E&A help desk a representative will get back to us very quickly.
Using E&A in a full service capacity was a smart decision for us. In the end, we entered orders and invoiced on the first day without any interruption to our business.
Infor Distribution SX.enterprise helps us to be more efficient. We can enter orders faster and get information to our customers faster. Getting more sales with the same number of people helps us to remain competitive and profitable.
The people behind the system are very important. We were confident that E&A would be there for us after the sale was made.
We like that E&A values our business and provides us with individualized attention. The combination of local support services and a nationally-recognized, premium software product has proven to be ideal for us.
We worked with E&A to make decisions about how Infor Distribution SX.enterprise would be adapted to our unique business needs. Fortunately, E&A had developed a road map that detailed everything we needed to do to get setup properly. We simply followed along the check list!
We found that E&A's experience working with other distributors was helpful in implementing the business processes that were best suited for our company. Overall it was a very smooth process.
With Infor Distribution SX.e we're able to enter a higher volume of orders in a shorter period of time. Our sales associates can use Infor Distribution SX.e to link to the account's past purchase history and use that information to help the customer make an intelligent buying decision; whereas before we would have to physically step away from the phone to retrieve that information from a file cabinet. The hours we have saved are significant.
Infor Distribution SX.enterprise provides the information we need to manage a successful business. We have a high degree of confidence that our inventory numbers are accurate and that we can surpass our customer's expectations. We can accomplish all this and handle surges in business with fewer employees because we are able to get more work done than possible before.
Service is our competitive advantage and we believe E&A has helped us build that advantage.
We used to shut down the plant and spend up to three days every year doing a complete inventory. Today, we use bar code scanners to cycle count which we do religiously. As a consequence of the robust inventory management processes we have in place, our accounting firm has agreed that we can simply eliminate the task of counting the finished products and keep the plant open for production year round.
The bottom line is that with Infor Distribution SX.enterprise we're carrying fewer dollars in finished goods even as we continue to improve customer satisfaction. We couldn't have done this on our own.
It's important to invest in your operations. We knew that Infor Distribution SX.enterprise could help us measurably improve our performance, but it was also very important for us to work with a local company. E&A understood our industry and could serve as a single source for hardware, software and implementation services.
E&A's technical resources provided us with a kind of insurance policy as we went through the process of implementing the new system. With Infor Distribution SX.e, we gained quick access to information we needed to help us maintain our competitive position. Infor Distribution SX.e has allowed our managers to move our company's performance up to the next level.
We wanted to streamline our business processes so that we could spend more time doing things that might help grow the company. E&A allowed us to do that.
The best thing that Infor Distribution SX.enterprise has done is to help control our inventory. Our inventory is accurate, up-to-date and timely. We can identify dead products earlier and reallocate our dollars to fast-moving items. With Infor Distribution SX.e, we are able to continuously evaluate our inventory mix so that we carry the most in-demand and profitable products in the right quantities.
Fifty percent of the solution is software and fifty percent is people. Day in and day out, E&A has stood behind its solution. Infor Distribution SX.e is a robust software but with E&A's guidance it has been very easy for us to use.
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