We expect superior service because that’s what we provide to our own customers, and we feel that E&A has provided just that kind of service to us.
Before, it might have taken days to get a response from our previous software reseller; meanwhile, important work that needed to get done was postponed. It’s not like that with E&A. If I contact E&A’s TakeStock support line, I don’t dare leave my desk to get a cup of coffee because someone at the help desk will be immediately trying to get in touch with me. That’s how quickly I get a response! And the solution to my problem is provided that much faster.
We love E&A University! We upgrade TakeStock every two years and it’s an absolutely seamless experience because we can learn what’s new through E&A University. We’ll use the projector in our classroom to setup a lunch-and-learn session whenever a live class that we want to take is scheduled. It’s the perfect training tool for our inside sales people. And when a new hire needs to get up to speed quickly, we can use the recorded sessions: the employee can watch the video, go through the basic steps and get the mechanics down; then we’ll progress to a live setting.
I think that E&A’s support is more than 150 percent better than the competition!
Our database server crashed early on Friday afternoon. We had a new server installed at our location because we were having sporadic problems with the one that had crashed.
E&A's Terry Dixon and Adam Team worked with me until 9:30 PM Friday to get Thursday's backup installed on the new server. After I was able to massage the old server back to life long enough to retrieve the after image backup from it and transfer it to a removable hard drive, Terry and Adam spent hours on Saturday and Sunday rolling the database forward, testing and completing the server renaming process despite other personal obligations. In the end, we did not lose a thing and it was business as usual on Monday.
I have not witnessed such a skilled, dedicated and professional team since my days in the U.S. Army’s Strategic Communications Command.
The amount of work that we have been able to do with Infor ERP TakeStock has translated into a tremendous increase in our efficiency. There's no question about that.
Jennifer and Carl created a custom-written quote system for us based on TakeStock's Internet InterLink module. It was unbelievable how fast they put it together and how well it works! We'd have to employ at least two full time data entry people to enter all that stuff into TakeStock. Meanwhile, our sales force benefits from gaining access to self-service tools, enabling them to get all the current pricing and product information they need without phoning in for assistance.
We love the security of having snapshots of our system taken throughout the day and sending these backups offsite for retrieval whenever we might need them. And if anything unusual occurs, E&A's managed services group is immediately calling on the phone or sending an email to alert us about any potential ramifications and how we might deal with them.
The answer when I call E&A about an issue or to discuss a possible upgrade is always 'Yes, that can be done'. E&A is the most responsive business partner we have.
E&A has helped us look at our processes and apply technology to reduce paperwork, improve inventory accuracy and raise our performance standards.
Our employees can respond to customer's questions in realtime. For instance, we can check on-hand quantities and calculate the total price of the order, including discounts and shipping costs, while the customer is on the line.
Our backlog at the end of the day has dissipated. Time spent with month-end closing and other tasks has been reduced dramatically, with fewer errors and lockups than before.
Infor ERP TakeStock has empowered us to take control of our business and achieve greater levels of success.
Although we've had a 40% increase in users, today I spend only about 20% of my time on IT issues which is considerably less than before.
E&A is a single site response center. Our end users don't have to be technical experts. If we experience a problem, E&A is able to remotely connect and resolve issues quickly and with much less cost than having a local technician travel onsite. We've got access to a secure, offsite backup that can be restored within hours to the exact point in time we want to return. E&A can login and perform diagnostic work, setup new users, or do most anything else we need to do without being onsite.
E&A allows us to make better use of our time. We can focus our energies on growing the company. We are extremely pleased.
Infor ERP TakeStock makes it easy for us to find information and provide the best service possible while reducing our overall investment in inventory. We can probably serve twelve customers in about the same amount of time it used to take to look up a price for one.
Anybody can sell a system but supporting it the way E&A does is pretty impressive. I'd like to recommend E&A to every tile distributor I know.
Having confidence in the company that is supporting your software system is very important. E&A has done an outstanding job in response time, problem solving, and in providing courteous and professional service.
Infor ERP TakeStock is a user-friendly program that has made a world of difference for us. We were pleasantly surprised at how quickly our employees were able to begin using the system to do more work that before with less effort. In fact, we came in below estimate for training and chose to use more of our time with E&A for higher-value consulting services.
The staff at E&A seems well versed in understanding our business model, treating us as if we are the 'only' client they have. We feel secure knowing that E&A holds our best interests at hand.
There was nothing that E&A said to us that they couldn’t do. E&A has delivered on every single thing we have needed, and more so.
We believed that we would get a 100% return on our investment within twelve months so we planned for eighteen; but we actually achieved full payback in only nine months. We have conservatively calculated that our workers are at least 20% more efficient using the system than before.
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