The Role of Inside Sales Using Infor10 Distribution Express (FACTS) webcast was recorded Nov. 2, 2011, presented by Krista Karle of Infor and Ralph Wallace of Sequoia Group.

We are often asked by our customers “How am I sure that I am getting the most out of my software investment?” This is the first of several presentations which attempt to answer that question. In this segment, the role of inside sales is discussed in depth ensuring that you are leveraging all the tools available to make you more efficient and provide better customer service.

Here are some of the topics covered:

• Understanding the importance of the Customer Experience
• Mastering the order entry environment to provide quicker answers
• Using RM to prioritize and guide your processes for more efficient work flow

Click here to view the webcast recording 

NOTE: The WebEx Player is required to view the recording. Click here to download the WebEx .WRF player.