In order to position E&A for future growth and to meet the challenges of supporting a large Infor ERP customer base, E&A has taken decisive action to reconfigure its technical support organization.

4GL Business Unit

The TakeStock and SX.enterprise organizations have been merged into the 4GL Business Unit headed by Tom Cangelosi. 

The 4GL Business unit has a total of three departments.  The TakeStock business unit remains the same as before; however, it was decided that the former SX.enterprise business unit should be divided into two departments in order to better manage the large number of new SX.enterprise implementations that E&A processes each year.

1. TakeStock Professional Services is directed by Jennifer Jones.  Jennifer is eminently qualified for this role, having extensive experience in all facets of TakeStock including a key role in the original design team of TakeStock at the former Software Solutions.

2. SX.enterprise Implementation Services is directed by Jon Woodrum (see the story about Jon on page 4).  Jon has over 30 years of experience implementing software for wholesale distributors and was formerly a senior member of a prominent Infor channel partner based in St. Louis, Missouri.

3. SX.enterprise Programming Services is directed by Scott Fisher. Over the years, Scott has delivered many dozens of demanding customizations built around the SX.enterprise product, including E&A’s Pro Service & Repair module.

FACTS Business Unit

The FACTS Business Unit remains as a single unit headed by Stan Mrazeck who manages two departments, as follows:

1. FACTS Implementation Services is directed by Bill Briggs.  Bill has gained extensive industry knowledge managing FACTS projects for many years and is highly regarded for his professionalism and technical expertise.

2. FACTS Programming Services is directed by Paul Morrow.  Paul has worked with FACTS since 1990 where he has worked closely with many dozens of distributors on FACTS customizations.  Paul continues to have responsibilities with managing the E&A Network Services Department, as well.

I firmly believe this reorganization will enable E&A to maintain its industry leadership and deliver the best possible level of service to you, our valued customers.  If you want to talk, give me a call anytime at 410.766.6076.