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Proactive Monitoring and Preventive Maintenance Services
Pro NetGuard is a proactive monitoring and preventive maintenance service from E&A Managed Services. As the management of even the smallest of Information Technology (IT) networks becomes increasing complex, more and more businesses are discovering that their internal resources may be insufficient. A service that is designed to ensure a greater level of predictability, efficiency, security and reliability, Pro NetGuard simplifies the management of your IT assets. Pro NetGuard provides a total solution that combines the efforts of intelligent software monitoring agents, a diverse and highly skilled 24 x 7 Network Operations Center, and a local engineer who may already be familiar with the configuration of your ERP and IT systems.
Pro NetGuard
Pro NetGuard Feature Sheet

How it Works

Pro NetGuard uses the same technology used by online banks and large online retailers, thereby assuring the highest level of security and system performance.

Pro NetGuard remotely monitors over 5,000 software, hardware and security aspects of your system on a 24 x 7 basis. When a PC or server presents a problem, E&A Managed Services professionals can help resolve the issue. This will allow your staff to focus on revenue-generating activities instead of routine technical problems.

Pro NetGuard routinely cleans your servers and workstations to remove Spyware, Malware, Internet debris, and temp files; patched with the latest critical patches; and updated with the latest antivirus signatures.

Pro NetGuard clients receive timely reports providing meaningful information that describes the availability and performance of your information technology (IT) assets.

  

Benefits

  • Proactive management of your IT systems infrastructure reduces downtime and security incidents by over 70%
  • Highly specialized and experienced engineers from the E&A Managed Services team supports your IT infrastructure
  • Fortune 500-class IT management and support at an affordable, predictable monthly cost that can be budgeted with no surprises
  • Server and Network Management, Desktop Support and Security Management service options available
 

Feature/Functionality

  • Monitoring and Trend Reports: features rich reporting for availability, performance, capacity, and security with an advanced escalation alerting system
  • Server Care: Servers are monitored for various parameters such as CPU, memory, disk, event log information, critical processes, services and response time
  • Applications: Monitors well known applications such as MS Exchange, SQL Server, Oracle, Citric, Norton A V, Veritas backup, and a host of others
  • Backups: An extensive module is dedicated to reporting and monitoring backups for issues like failed and completed jobs
  • Network and Security Devices: Monitoring for network devices such as routers, switches, hubs, VoIP equipment, firewalls, and Intrusion Detection Devices (IDS)
  • Self-Healing and Error Detection: A highly robust self-healing and error detection engine for many common problems on desktops
  • Remote Control and Administration: Performed by E&A engineers when required, which is automatically audited and reported for control purposes
  • Software Distribution and Job Automation: Pro NetGuard can be configured to deploy software, fixes, and updates to both servers and desktops
  • Patch Management: Scans the network for missing critical patches and automatically downloads and deploys these updates
  • Malware/Spyware Protection and Removal: Protects both servers and desktops automatically against the latest spyware, malware and worms.
 

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