Earnest & Associates is a nationally recognized, progressive, and fast-growing ERP/Business Consulting firm with 40+ years of helping organizations grow and scale profitably. Born out of a desire to deliver top-tier solutions and advisory, we are looking for an experienced and like-minded consultant to join our customer support team for the wholesale distribution vertical in the SMB marketplace.

ERP FACTS Business Support Consultant Position Description:

We are seeking an experienced ERP FACTS Business Support Consultant to join our ERP FACTS customer support team. Your primary responsibility will be in a customer-facing support and consulting function, communicating with our customer base in the SMB distribution vertical. Work is performed remotely within E&A’s team environment.

Requirements, Proficiencies & Established Three Years Experience in:

  • Functional & Technical Skills:
    • Experience using the Infor FACTS ERP software.
    • Understanding of Accounting functions within a distribution environment.
    • Providing technical customer support to the SMB distribution business vertical for operations & financial issues resolution and process development within an Infor FACTS ERP application environment.
    • Effectively managing & executing FACTS version upgrades & training in collaboration with customer and support team members.
    • Reading/Understanding/Programming Providex/PxPlus code.
    • SDSI Unform development experience.
    • Experience working with Asana work collaboration application is a plus.
  • General Skills:
    • Effective organization, communication & collaboration skills in a customer support role.
    • Strong analytical problem-solving skills.
    • Ability to multitask within a customer support team environment.
    • A disciplined & self-motivated remote worker effective in the execution of responsibilities, can adhere to company’s policies and accomplish assigned goals without direct on-site management.
    • Occasional travel & occasional evening or weekend work may be required.
  • Residency in the Greensboro, North Carolina area is a plus.
  • Employment Commencement Date – The position is presently open & available.

Compensation & Benefits:

  • Compensation commensurate with experience
  • Benefits – Holidays / Accrued PTO / Employer Sponsored health-life insurance / HSA / 401K & matching.

Do you think you have what it takes to join our team? Please email your resume to: jobs@earnestassoc.com.

Their Words, Not Ours

“Since we’ve started working with E&A, our business has grown in the range of 30% or more. They’ve given us a model for both rapid and consistent growth, which is extremely valuable to our organization.”

Roy Montemayor
Plant Manager, Permatron

Their Words, Not Ours

“After a failed attempt with another ERP company, we decided to work with E&A. E&A has a committed, knowledgeable, and experienced team. They have been dedicated to making our project successful, which will ultimately make our business more successful.”

Dan O’Keefe
COO/CFO, Carson Dellosa

Their Words, Not Ours

“E&A provides data analytics tools that help us understand our business and our customers better than ever before. They continue to be an integral part of our success more and more each year.”

Mark Bray
President, ACR Supply