Archives

Creating an experience that keeps your customers satisfied and loyal to your distribution business requires more today than it did 20 or 30 years ago. Back then, proximity alone generally meant customers were unlikely to defect to a competitor. Today, customers are more educated with more choices than ever, and they are swayed by criteria far […]

Make a Difference… In almost every career, your success can be tied directly to how well you know the tools of your trade.  For a wood worker, it’s table saws and jigs; for software developers it’s languages, directives, libraries, and technologies.  People who know their tools create success in business.  Those who lack detailed knowledge […]

Here’s what we learned recently with a client. The client was on a version-locked ERP, and we were excited to be given the opportunity to help them move to a new business management system.  That was about 9 months ago, and now they are live on their new system! Despite having many discovery meetings during our sales […]

Famed life coach and author, Tony Robbins remarked that “change happens when the pain of staying the same is greater than the pain of change.” Changes can be large and small, but as Mr. Robbins suggested change is motivated by the desire to make things better. Movin’ on Up For my family, the topic of […]