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Customer Experience Transformation: A Roadmap for Distributors

Creating an experience that keeps your customers satisfied and loyal to your distribution business requires more today than it did 20 or 30 years ago. Back then, proximity alone generally meant customers were unlikely to defect to a competitor. Today, customers are more educated with more choices than ever, and they are swayed by criteria far […]

Tools of Your Trade

Make a Difference… In almost every career, your success can be tied directly to how well you know the tools of your trade.  For a wood worker, it’s table saws and jigs; for software developers it’s languages, directives, libraries, and technologies.  People who know their tools create success in business.  Those who lack detailed knowledge […]

Off System Process:  Are they hampering your ability to scale?

Here’s what we learned recently with a client. The client was on a version-locked ERP, and we were excited to be given the opportunity to help them move to a new business management system.  That was about 9 months ago, and now they are live on their new system! Despite having many discovery meetings during our sales […]

Industry 4.0, the Death Knell for ERP

There are many aspects of Industry 4.0 that may lead some to the opinion that the role and contribution of ERP will progressively diminish over time as the means to apply Industry 4.0 concepts continue to become more readily available to the marketplace. ERP’s stranglehold as the central repository of data will be broken as […]

The Digital Transformation is Here.

The best business leaders are decisive. These are people who are not content with business as usual. When opportunities arise to improve their company’s competitive positions, leaders choose action. It’s well-known that the bookselling, video rental and tourism industries have learned hard lessons about carrying on with business-as-usual. The rapid rise of eCommerce, social media […]

Are Packing Slips Promoting the Kind of Business You Want to do?

How distributors can align the right messages with the right customers. As a distributor, you know that packing slips provide an excellent opportunity to promote your business. That’s because your existing customers are the best source for growing sales. It’s a no-brainer that you should want to reinforce your value proposition whenever you send a […]

Change Happens. Are you ready?

Famed life coach and author, Tony Robbins remarked that “change happens when the pain of staying the same is greater than the pain of change.” Changes can be large and small, but as Mr. Robbins suggested change is motivated by the desire to make things better. Movin’ on Up For my family, the topic of […]